Archive for the ‘VLog’ Category
My problem with exams…
I am, amongst other things, a second year IT student at the University of Reading in the UK. This time of year for me, and thousands of other students, is a nightmare as we prepare for the onslaught of exams. Exams are something that have been deemed necessary by the ‘system’ at practically every level [...]
Tags: education, exam, student, University
Get Latest Tweet PHP Code
Just under the title heading of this blog is a line displaying my latest tweet, however it doesn’t quite do what I want. I got the code (displayed below) from Joost de Valk’s blog; it will convert mentions into links, but not hashtags and URL links – something I would really like it to [...]
Are you listening to me? – Tips for Support Staff
Providing support in schools, like anywhere, requires listening to a whole barrage of problems that people have all day, every day. In my experience most of the problems you are given to solve are simple – the sort you can reel off the solution from memory and the user is satisfied.
The problem occurs when [...]
Tags: customer care, education, IT, support
School IT folk – the Swiss Army knives of the industry…
In a post earlier this month I talked about how I thought that IT staff in schools were no longer just men (and women) in cupboards, and that the role had become much more important in recent years. I had some really fantastic feedback, one particular comment from Terry McDonald, a network manager, really caught [...]
Tags: education, IT, network manager, schools, swiss army knife
Social Refreshments
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