Posts Tagged ‘IT’
Are you listening to me? – Tips for Support Staff
Providing support in schools, like anywhere, requires listening to a whole barrage of problems that people have all day, every day. In my experience most of the problems you are given to solve are simple – the sort you can reel off the solution from memory and the user is satisfied.
The problem occurs when [...]
Tags: customer care, education, IT, support
School IT folk – the Swiss Army knives of the industry…
In a post earlier this month I talked about how I thought that IT staff in schools were no longer just men (and women) in cupboards, and that the role had become much more important in recent years. I had some really fantastic feedback, one particular comment from Terry McDonald, a network manager, really caught [...]
Tags: education, IT, network manager, schools, swiss army knife
School Networks – No longer just a man in a cupboard…
IT today, in many industries, is completely central to the business in which it is employed. If ‘the system’ fails it can have catastrophic consequences resulting in lost earnings, lost work and, for the poor people whose fault it is deemed to be, lost jobs. Businesses have come to realise the importance of IT and [...]
Tags: cupboard, education, ICT, investment, IT, private sector, public sector, schools
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